Your Top Questions

Here are a few of the questions we're asked most often!

Your Top Questions

Here are a few of the questions we're asked most often!

Website & Products

Can I pick up my order?

No, sorry. Due to the complexity of our website delivery system we can only ship direct-to-door. We only accept payments via Interac eTransfer and our products are shipped via Canada Post.

Can I buy in bulk?

Yup! If you desire a larger quantity or would like to purchase in bulk, please contact our customer support.

What payment methods do you accept?

For security and privacy reasons we only accept INTERAC e-Transfer.

What happens once my payment is sent?

Once your payment is sent, it may take up to 24 hours to complete and for us to receive it from your bank. Once the payment is received by us, we notify you by email and will send you a tracking number once the order has been shipped to you. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

How are your products packaged and shipped?

All our products are vacuumed sealed, and shipped in an unmarked plain box. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

I have a problem with my product. What should I do?

Please contact our Customer Support by sending us a message we can help right away. All Customer Support emails are answered by our team typically within 24 hours. We will do everything in our power to make sure you get what you need and want and will rectify any situation in a timely matter.

What happens to my order if I don’t send you payment?

Once the order is placed, the next step is to send your payment to us. We keep your order on hold until the payment is received. If no payment is received after 24 hours, then the order is cancelled.

Something is missing from my order. What can be done?

Please do NOT unwrap any sealed items if you realize that a part of your order is missing. We will require a picture of your UNOPENED interior packaging and products, as well as your EXTERIOR package. If you break the seals on our packaging the product will be considered fully delivered regardless of the situation.

Shipping & Canada Post

How do you package my shipment?

Most people require the utmost discreet packaging that’s why we first vacuum seal all our smelly products for maximum smell/freshness protection. From there, we package your product into a normal internal outside wrapper. We then put this all into a box (or bubble envelope should we see fit) with no external markings.

How long do I have to wait for my product to arrive?

It depends on your location. Typically, packages arrive within 2-3 business days, and 5-8 business days in rural areas. We do have Priority shipping available at an additional cost arriving typically in 1-2 business days, and 5-8 business days in rural areas. Upon successfully ordering you will be supplied a tracking number where you can track your package on www.canadapost.ca. As these are only estimates, we do not refund or compensate for a late shipment. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

Do you ship outside of Canada?

Unfortunately due to laws and regulations, we do not.

What happens if I don’t get my package?

If you do not get your package 2 days after the expected arrival date, please contact our Customer Support team and we will be happy to have a more detailed look at its shipping status. We do not offer postage refunds if your order arrives late due to any postal issues. If your order is returned to sender due to an incorrectly entered address, we will resend it to you for a fee of $22 CAD. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

Do you ship Express with the “Free Shipping” option?

Yes! We ship all our “Free Shipping” packages with Express Shipping.

What if my tracking number doesn’t work?

We will email you your tracking number before it’s been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website until the data is put through. Please wait till the end of day and your tracking number should appear correctly. If it does not, please contact our Customer Support team and we will be happy to look into it for you.

Do you ship Canada-wide?

Yes we do!

Will I be required to sign for my package when I receive it?

We only ship out packages with “signature required” upon request. If you would like this, please indicate under ORDER NOTES upon checkout. Please also request a “signature required” if there is a possibility of theft. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.

When does my order ship out?

All orders and payments received by 9 AM PST will be shipped by the end of the following business day. If your order is after 9 AM PST, your order will be shipped within two business days. If you order during the weekend, your order will likely be confirmed prior to, or on Monday morning. Once confirmed, you will receive shipping confirmation and your tracking number by the end of the following business day.

What are the shipping fees?

Shipping fees vary by region. For an accurate estimate, use our ‘Calculate Shipping’ tool in your cart. For all orders over $149, Xpresspost shipping is FREE. We ship all our orders via Xpresspost, but if you would like to upgrade to Priority, you can do so during checkout. All orders with a value of $300+ are automatically upgraded to our ‘Signature Required’ shipping option at no extra charge.